Operational software · Edinburgh

Operational software with a brain.

We build bespoke systems for small businesses. Bookings, jobs, staff, invoicing, all in one place, with AI built into the core rather than bolted on the side. Edinburgh based, working across the UK.

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Still running on paper?

A diary, a WhatsApp group and someone's memory.

It works, right up until it doesn't. You can't follow up an enquiry nobody wrote down, and you can't tell which jobs actually made you money until long after you've priced the next one the same way.

The cost of that is invisible, which is exactly why it goes unfixed for years. A missed enquiry looks like a quiet week. A job priced too low looks like a busy one.

What we build

One system that covers how the work actually flows, from the first enquiry to the paid invoice.

Enquiries and bookings

Every enquiry lands in one place, off paper and out of the group chat. Nothing sits waiting on someone remembering to pass it on.

Job costing

See the margin before you say yes. Labour, materials and travel priced into the quote, so a busy month is also a profitable one.

Staff and rotas

Rotas, hours and clock-in from a phone. Who is working, where they are, and what the shift is costing you while it runs.

Quotes, invoices and documents

Generated from the job itself, so the numbers always match what actually happened. Sent, tracked, and chased without you doing it.

The part nobody else does

An AI layer that knows your business

Not a chatbot parked in the corner. It sits on your actual data, so it drafts the follow-up to the enquiry that went quiet, flags the job you've priced under your own average, and answers the questions you'd otherwise never get round to asking. Things like "what was our best month in Fife?" or "which customers haven't booked since spring?"

Built for businesses with vans, ovens and door keys

Not dashboards for dashboards' sake. Systems for people who lock up at night.

Coffee shops & kitchens
covers, staff, allergens
Gyms & studios
members, classes, kit
Markets & events
stock, pitches, takings

How it works

Three steps, and you are using it long before it is finished.

1

A day watching how you work

We sit with you and map how the business actually runs, not how a manual says it should. The awkward workarounds are usually the important bit.

2

Live in weeks, not months

You start using it while it is still being shaped, on the parts that hurt most. Early and useful beats late and perfect.

3

Then we keep improving it

The system grows with the business. New process, new season, new problem, we build it in. You are not filing a ticket with a call centre.

Why not off-the-shelf?

How you work Our platform AI in the core your system

Generic software makes you work its way.

Every off-the-shelf tool was shaped around somebody else's business. You end up bending your process to fit the software, keeping a spreadsheet on the side for the bits it refuses to do, and paying monthly for the ninety percent you never touch.

We build around how you already work. And because every build starts from our own platform rather than a blank page, bespoke doesn't have to mean slow or expensive.

Already running

Built for a real kitchen, used on real weekends, and paying for itself.

In service

Mackenzies Operations

The operations hub for a working catering business. Functions, staffing, kit and menus in one place: who is working, where and when, which equipment travels, and which guest has which allergy. The margin on a job is visible before it is accepted, not three weeks after it is done.

catering ops · battle-tested at actual events

Fifteen minutes, no pitch. Tell us how you run things and we'll tell you honestly whether we can help.

[email protected]

Best fit: small operational businesses that have outgrown the diary and the group chat. If we're the wrong people for it, we'll say so and point you at something better.